Data policy
Privacy Policy of Noah*s Ocean, a brand of Kreativ Fritze Design & Innovation. Last updated: 30.03.2023
This privacy policy describes how Noah*s Ocean, a brand of Kreativ Fritze Design & Innovation (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal data when you visit our website, use our services, or make a purchase at noahsocean.ch (the “Site”) or otherwise communicate with us (collectively the “Services”). For the purposes of this privacy policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor, or another person whose information we have collected in accordance with this privacy policy.
Please read this privacy policy carefully. By using and accessing the Services, you agree to the collection, use, and disclosure of your data as described in this privacy policy. If you do not agree with this privacy policy, please do not use or access the Services.
Changes to this Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised privacy policy on the Site, update the “Last updated” date, and take any other legally required steps.
How We Collect and Use Your Personal Data
To provide the Services, we collect and have collected personal data about you from various sources over the past 12 months, as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, provide the Services, comply with all applicable legal obligations, enforce any applicable terms of use, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Data We Collect
The types of personal data we collect about you depend on how you interact with our Site and use our Services. When we use the term “personal data,” we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal data we collect.
Information We Collect Directly from You
Information you provide to us directly through the Services may include:
• Basic contact details such as your name, address, phone number, email address.
• Order information such as your name, billing address, shipping address, payment confirmation, email address, phone number.
• Account information such as your username, password, security questions.
• Shopping information such as items you view, add to your cart, or put on your wishlist.
• Customer support information such as information you provide in communications with us, for example, when you send a message through the Services.
Some features of the Services may require you to provide certain information about yourself directly. You may choose not to provide this information, but this may prevent you from using or accessing these features.
Information We Collect Through Cookies
We also automatically collect certain information about your interaction with the Services (“Usage Data”). We may use cookies, pixels, and similar technologies (“Cookies”) for this purpose. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Information We Receive from Third Parties
Finally, we may receive information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
• Companies that support our Site and Services, like Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment and fulfill your orders and provide you with products or services you have requested, fulfilling our contract with you.
When you visit our Site, open emails, click on links we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
Any information we receive from third parties will be treated in accordance with this privacy policy. We are not responsible or liable for the accuracy of the information provided by third parties and are not responsible for the policies or practices of third parties. For more information, see the section below on “Third-Party Websites and Links.”
How We Use Your Personal Data
• Providing Products and Services: We use your personal data to provide you with the Services, fulfilling our contract with you, including processing your payments, fulfilling your orders, sending you notifications regarding your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, organizing shipping, enabling returns and exchanges, and allowing you to submit reviews.
• Marketing and Advertising: We use your personal data for marketing and advertising purposes, such as sending marketing, advertising, and promotional communications by email, SMS, or post, and displaying advertisements for products or services. This may include using your personal data to better tailor the Services and advertisements on our Site and other websites.
• Security and Fraud Prevention: We use your personal data to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account access information secure. We strongly recommend not sharing your username, password, or other access details with others. If you believe your account has been compromised, please contact us immediately.
• Communication with You: We use your personal data to provide you with customer support and improve our Services. This is in our legitimate interest to respond to you, provide effective Services, and maintain our business relationship with you.
Cookies
Like many websites, we use cookies on our Site. For specific information on the cookies we use in connection with supporting our shop through Shopify, see Shopify Legal - Cookies. We use cookies to operate and improve our Site and Services (including remembering your actions and preferences), conduct analytics, and better understand user behavior (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor the Services, products, and advertisements on our Site and other websites.
Most browsers automatically accept cookies by default, but you can set your browser to remove or reject cookies. Please note that removing or blocking cookies may negatively affect your user experience and cause some of the Services, including certain features and general functionality, to work improperly or no longer be available. Blocking cookies may also not fully prevent how we share information with third parties such as our advertising partners.
How We Disclose Personal Data
Under certain circumstances, we may disclose your personal data to third parties for legitimate reasons, subject to this privacy policy. Such circumstances may include:
• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
• With business and marketing partners, including Shopify, to provide services and display advertisements to you. For example, we may use Shopify to support personalized advertising with third-party services. Our business and marketing partners use your information in accordance with their own privacy notices.
• When you instruct, request, or otherwise consent to our sharing specific information with third parties, for example, to ship you products or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or within our corporate group, in our legitimate interest to run a successful business.
• In connection with a business transaction such as a merger or insolvency, to comply with all applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of use, and to protect or defend the Services, our rights, and the rights of our users or others.
In the past 12 months, we have disclosed the following categories of personal data and sensitive personal data (marked with *) about users for the purposes listed in “How We Collect and Use Your Personal Data” and “How We Disclose Personal Data”:
• Category: Identifiers such as basic contact details and certain order and account information
• Category: Commercial information such as order information, shopping information, and customer support information
• Category: Internet or similar network activity, such as usage data
Categories of Recipients:
• Vendors and third parties who perform services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analysis providers)
• Business and marketing partners
• Affiliates
We do not use or disclose sensitive personal data to infer characteristics about you.
In the past 12 months, we have “sold” and “shared” (as these terms are defined under applicable law) personal data for advertising and marketing purposes, as follows:
• Category of Personal Data:
• Identifiers such as basic contact details and certain order and account information
• Commercial information such as records of purchased products or services and shopping information
• Internet or similar network activity, such as usage data
Categories of Recipients:
• Business and marketing partners
User-Generated Content
The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to a public area of the Services, such content will be public and accessible to anyone.
We do not control who has access to the information you make available to others and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of information you make publicly available or for the accuracy, use, or misuse of information you disclose or receive from third parties
Third-Party Websites and Links
Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to websites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of information found on these websites. Information you provide on public or semi-public platforms, including information you share on third-party social networking platforms, may also be used by other users of the Services and/or users of those third-party platforms without restriction. The inclusion of such links does not automatically imply endorsement of the content on such platforms or their owners or operators, except as stated on the Services.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal data about children. If you are the parent or guardian of a child who has provided us with their personal data, you may contact us using the contact details below to request its deletion.
As of the effective date of this privacy policy, we do not have actual knowledge that we “share” or “sell” personal data of individuals under 16 years of age (as these terms are defined under applicable law).
Security and Retention of Your Information
Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Additionally, information you send to us may not be secure during transmission. We recommend not using unsecured channels to submit sensitive or confidential information to us.
How long we retain your personal data depends on various factors, such as whether we need the information to administer your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below regarding your personal data. These rights are not absolute and may only apply under certain circumstances, and in some cases, we may decline your request in accordance with applicable law.
• Right to Access / Know: You may have the right to request access to the personal data we hold about you, including details about how we use and share your information.
• Right to Deletion: You may have the right to request that we delete the personal data we hold about you.
• Right to Correction: You may have the right to request that we correct inaccurate personal data we hold about you.
• Right to Data Portability: You may have the right to receive a copy of the personal data we hold about you and to request that we transfer it to a third party under certain circumstances and with certain exceptions.
• Right to Opt-Out of Sale or Sharing or Targeted Advertising: You may have the right to instruct us not to “sell” or “share” your personal data or to object to the processing of your personal data for purposes considered “targeted advertising,” as defined under applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, we will treat this as a request to opt-out of the “sale” or “sharing” of information for the device and browser you use to visit the Site, depending on your location.
We use Shopify’s advertising services, such as Shopify Audiences, to personalize the advertisements you see on third-party websites. To limit Shopify merchants’ use of your personal data for these services, visit Shopify Privacy.
Complaints
If you have complaints about how we process your personal data, please contact us using the contact details below. If you are not satisfied with our response to your complaint, you may have the right to appeal our decision depending on your place of residence, by contacting us using the contact details below or by lodging your complaint with your local data protection authority.
International Users
Please note that we may transfer, store, and process your personal data outside the country in which you live, including in the United States. Your personal data will also be processed by staff and third-party service providers and partners in these countries.
When we transfer your personal data from Europe, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant authority in the United Kingdom, where applicable, unless the data transfer is to a country that provides an adequate level of protection.
Contact
If you have any questions about our privacy practices or this privacy policy, or if you wish to exercise any of the rights available to you, please email us at info@noahsocean.ch.
